What is the Five Star Service Guarantee?
• A. Other banks promise great service, but only U.S. Bank guarantees it with our exclusive Five Star Service Guarantee. We make a promise to deliver the highest level of customer service, and we pay customers if they do not receive the service they expected and deserved. U.S. Bank 24-Hour Bankers will be available 24 hours a day, 7 days a week. ATMs will be available 24 hours a day, 7 days a week. You will wait in line no longer than 5 minutes in any teller line. We will respond to all questions the same day, when asked before 3 p.m. Checking and savings statements will always be accurate.
