What is the Filed A-to-Z claim rate?
The A-to-Z claim rate is the number of orders that have received an A-to-Z Guarantee claim divided by the number of orders in the time period of interest. This metric is order-correlated and is represented as a percentage. It is one of the three components of the Order Defect Rate metric. When computing the A-to-Z claim rate, we consider all claims, in any status, filed by buyers .
Related Questions
- After I filed a claim, the insurance company offered me a ridiculously low settlement that won come close to covering the necessary repairs. Should I accept the offer?
- My buyer filed an A-to-z Guarantee claim which was resolved in their favor, and later my buyer successfully received the item. What do I do?
- If someone went to a house to perform work, and was bitten by the property-owners dog, can a claim be filed?
