What is the fastest process to have a streetlight repaired?
The fastest process to have a streetlight repaired is to contact 3-1-1. When a streetlight concern is reported, a work order is generated and a crew from the maintenance contractor, ENMAX, is dispatched to either fix the problem or refer it to a specialized crew if required. The City has a 48-hour service level agreement with ENMAX, which requires the company to investigate a problem within 48 hours of receiving a service request. Please note that, depending on the nature of the problem(s), it may not be possible to resolve/repair all the problem(s) within that time frame. If the request is submitted through other channels, a Service Request (SR) will be initiated by The City Streetlighting group once the request is received. A work order will then be initiated by 3-1-1.
