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What is the escalation process if network problems are experienced that next day after the cutover?

April 26, 2017cutover escalation experienced Network problems process

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What is the escalation process if network problems are experienced that next day after the cutover?

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A 10gen project engineer will be onsite the morning after the cutover between 8am-10pm to monitor and help resolve any network issues if they arise. An on-call support number will be setup for the deployment that will divert to the on call support person.