What is the Enterprise Capability Improvement component of ETP™?
Enterprise Capability Improvement is the measured reflection of how well an organization defines, institutes, and assimilates the end-to-end collection of activities that create specific results for customers. These end-to-end activities, or value streams, are developed through learning processes, which means they represent a means of capturing knowledge and passing it on to others. From a learning perspective, a model can be developed to measure the scope of knowledge deployment within organizations. This is the essence of the various Capability Maturity Models used to develop and increase organizational capability. Capability Improvement is a continuous, double-loop framework for increasing an organization’s level of capability maturity.
