What is the endoscopy global rating scale (GRS)?
The GRS is a tool that enables units to assess how well they provide a patient-centred service. It is a web-based assessment tool that makes a series of statements requiring a yes or no answer. From the answers it automatically calculates the GRS scores, which provides a summary view of your service. The scale tries to strike a balance between being comprehensive but not too complicated. To achieve this, the scale has different layers: • Dimensions • Items • Descriptors or levels • Measures Dimension Dimension refers to a broad aspect of care. In this case there are two dimensions: quality and safety (now called Clinical Quality); and customer care (now called Quality of Patient Experience). Customer care might also be referred to as patient-centred care. In the customer care dimension we have things that patients are usually more aware of. Patients tend to be less familiar with the items in the quality and safety dimension. Items The items beneath each dimension give a more detailed p
