What is the Emergency Support designed for ?
Emergency Support is designed to help you in those critical times when you absolutely need to execute a process, you are stopped, and it is outside the Hot Line hours of operation. The idea is to provide you a quick fix, or a turnaround, so you can resume processing : maybe some parameter needs to be corrected, or some process is not running. Of course, we provide help on the Envision Series software only, not on your specific hardware or operating system. However, if we find that there is no quick fix or turnaround for your problem after one hour of active search, we would advise you to wait for normal business hours. Then, our experts would be happy to conduct a full analysis of the situation, as part of the Hot Line service.
