What is the EasyBus approach to technical support?
Technical support is best accomplished by people, not answering machines. At EasyBus, we pledge to continuously hire the best people available to guarantee that our growing client base will always have a person to say “How may I help you today?” Technical support must be friendly. Having a question or a problem is a vulnerable position that can be stressful for the person who needs assistance. At EasyBus we are committed to treating each caller with patience and respect. We are confident that our tech support personnel are the friendliest that you will encounter. Technical support must be effective. Each support representative at EasyBus is rigorously trained by accompanying an experienced support team leader in the field for several months of “on site” experience. All support staff are instructed to escalate customer support issues as soon as necessary, so that no client has to wait unnecessarily when there is someone in our office who has an immediate answer. As the owner of the comp
