What is the distinction between solicitors and debt collection agencies regarding the collection of overdue accounts?
A. The CSA cannot comment on the practices of solicitors. The Law Society – the trade body for solicitors – may be able to help further with regard to solicitors and their standard practices/fees. However, many solicitors offer the collection of debts as part of their service offerings. Solicitors will tend to lean towards, or concentrate on, legal proceedings to assist in collecting overdue amounts, which tends to be more expensive to the client, but will also carry out collection activity as a debt collection agency would do. Some solicitors have dedicated debt collection departments, some have subsidiary debt collection companies. Debt Collection Agencies can collect over 80% of the face value of undisputed debts in the first month because of their third-party effect and full time effort and efficiency. CSA members agree to abide by the CSA Code of Practice – a best practice document which goes above and beyond the minimum standards set in law. They are dedicated to helping clients
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