What is the Direct Debit Guarantee?
This guarantee is offered by all Banks and Building Societies that take part in the scheme. There are three parts to the Direct Debit guarantee: Advance notice You must be given advance notice before a payment before a payment is taken from your account. This notice must include the amount, date and frequency of the payment. If any of these change, you must receive advance notice of the new amount, date or frequency. this will be 10 working days or as otherwise agreed. If you request us to collect a payment, confirmation of the amount and date will be given to you at the time of the request Money back guarantee If an error is made, either by BT or your Bank or Building Society, you are guaranteed your money back. This refund will not come from BT, but from your bank. You’ll need to contact your bank or building society to arrange this. Cancel You can cancel your Direct Debit at any time by contacting BT and your bank or building society branch. You may have to supply written notificati
The guarantee is offered by all banks and building societies that take part in the direct debit scheme. The efficiency and security of the scheme is monitored and protected by your own bank or building society. If the amounts to be paid or the payment date changes, we will notify you at least 10 working days in advance of the change. If we or your bank make an error, you are guaranteed a full and immediate refund.
