What is the difference between warranties and service contracts?
These terms have different meanings for different vendors. At SFI, a warranty covers defective equipment and defective installation workmanship. Security manufacturers and suppliers have different warranties covering their products-ranging from several months to several years. SFI passes these manufacturers’ warranties to the customer and in some instances may increase the manufacturers’ warranties for customers. In the event a customer has defective equipment, SFI removes the equipment and works with the manufacturer to repair or replace the equipment while providing loaner equipment whenever possible. If there are ever any problems with the installation of equipment, SFI’s workmanship warranty covers such situations. Service contracts cover maintenance, labor, and travel not covered by warranties. Customers elect to purchase service contracts. In selling systems, SFI does not automatically include service contracts unless requested to do so by the customer.
