What is the difference between V2 and V3?
ITIL® V3 articulates the relationship between IT and the business far more clearly than earlier versions of ITIL®. Instead of focusing on processes as in V2, V3 considers a wider view of IT by considering the lifecycle of a service from its initial planning, which should be aligned to the business need, through to its final retirement. This allows a more thorough treatment of strategic options, functions, roles, and responsibilities as well as continual improvement. The processes remain and have been improved. ITIL® V3 also looks more closely at alignment with other best practices and standards.
