What is the difference between Training and Performance Support? What solution is best for me?
Sometimes the differences are minor, sometimes significant, however both solutions are designed to improve employee performance. There is definitely overlap between Training solutions (e.g. self-study guide) and Performance Support solutions (e.g. user manual). For example, many of the processes used to develop the solutions are the same along with much of the content. Therefore, it is prudent to consider both alternatives and to choose the best solution. In fact, you may want to consider an integrated solution like many of our clients have successfully developed.
