What is the difference between the Technical Support Subscriptions and the Advanced Enterprise Support Subscriptions?
The Technical Support Subscriptions are designed for troubleshooting and problem solving. The focus is to verify that the Lucene or Solr software is installed correctly and working as designed. Lucid Imagination Support will work with you to identify and diagnose the issue and determine its root cause. Through the support program, we will provide a solution to you if the issue is caused by misconfiguration of the software. If the issue is because of a defect with the Lucene or Solr code, (depending on the severity of the issue), we will either provide a bug fix, or track the issue for resolution in an upcoming release of the software. Advanced Support programs include Enterprise level Technical Support, as well as include guidance from our experts on the best practices for implementing indexing and searching solutions using Apache Lucene or Solr software. The Advanced Support for Development is focused on providing expert guidance on architectural design, development, and testing in bu
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