What is the difference between the social performance framework, the definition, and the tools and methodologies in the resource center?
The definition has been agreed upon by multiple stakeholders and sets a clear exposition of what we mean by social performance. The framework essentially outlines the scope of social performance. It identifies the different dimensions of social performance (mission and intent, activities, systems and outputs, and outcomes and impact) to better understand what aspect of social performance each financial institution is more interested in and also to help institutions to determine what tools they need to use. The tools help assess social performance. Some tools are more directly targeted to answer queries regarding internal systems and operations, others on client level changes, and yet others try to provide a holistic appraisal of the social performance of institutions.
