What is the difference between the passcode and the user code?
The user code is the numerical code that is entered into the keypad to arm and disarm the system. It can also send a cancel signal to the Alarm Center to cancel false alarms. The passcode is usually a word that is set up with the Alarm Center. With this passcode you can cancel a false alarm via telephone, put the system on test, and make changes to the account such as call list telephone numbers.