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What is the difference between technical and user support?

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What is the difference between technical and user support?

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Technical Support relates to problems with the software. User Support relates to questions about the coaching system. Technical Support: The CD and Online Versions of the Hemispheres Assessment This product was created in CD form to run from a Desktop and will reload each time when you prompt the drive into which you have inserted it. The results are “dumped” onto the “C” DRIVE. If you have glitches with the software, it is likely that the software should be replaced. The Online version of the assessment, if it is posted to your own website, will automatically be configured to your needs in the form of an Assessment Director, and give you the results via email. Should you wish to change the email address to receive the results, you will need to contact us. The personal computer version (customized to your site needs) will allow you to add the file to your hard drive and run it from a link on your desktop or run it within a network. User Support questions can be typically answered by re

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