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What is the difference between TechNet Online Concierge Chat, Managed Newsgroups and the TechNet Plus Direct Subscription?

April 26, 2017chat Concierge difference managed newsgroups online Plus subscription TechNet

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What is the difference between TechNet Online Concierge Chat, Managed Newsgroups and the TechNet Plus Direct Subscription?

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TechNet Online Concierge Chat provides live, instant-message access to a Microsoft resource that can help you find technical resources and get answers to non-technical questions. You can use this benefit when you have questions about where to find downloads, patches, or knowledge base articles. TechNet Managed Newsgroups let you submit technical questions through the TechNet online forums and Microsoft support professionals monitor the newsgroups to help ensure accuracy of the answers provided.The TechNet Plus Direct Subscription through Software Assurance provides one of your IT Professionals with fast and convenient access to all Microsoft full-version software for evaluation, with no time or feature limits; two complimentary Professional Support incidents—valued at approximately U.S.$900 each; Beta software (the latest releases available prior to public release); e-Learning courses; and access to the TechNet Plus Library—the latest content, tools, security, user documents, and suppo