What is the difference between Spinnaker Support and other third party support providers?
A. Spinnaker focuses its support structure on “mission critical” applications, which dictates that we concentrate on providing the most experienced support and consulting professionals in the industry. Our support team averages over 15 years of expert-level experience with the JD Edwards applications. We are in the business of providing immediate support. Our service encompasses 24x7x365 support via three major support centers around the globe. When a customer reports a critical issue through the Spinnaker Support website, our team begins working on it immediately. This combination of experience, quick response, and around-the-clock support coverage has proven to be the most effective means of supporting our customers, thus having a direct impact in reducing the increasing costs of application downtime. Each Spinnaker Support member is specialized in their application suite, ensuring the customer receives the highest level of skill in quickly resolving their issues. Most competitors do
