What is the difference between proactive and reactive IT Support?
Generally a reactive Support signifies that when a computer user had a problem with their computer or server, or network, they called a tech support Team to fix the problem. And it’s the duty of a tech support team to solve the problem and also determine the cause. Hence we can say reactive IT support encourages the tech support team to find the quickest and easiest resolution to fix a problem problem and get the system up as soon as possible, rather than finding the root cause of the problem. Whereas having a proactive customer service will definitely bring success for your company. Proactive Support solves your problem from the core. Means it will identify the point from where the problems originate and then provide the effective solution which will last forever. It provides the solution which not only solve the issue, but also solves the causes of the issue and provide excellent results.
source: http://www.networkfish.com
Proactive support offers 24*7 availability and minimizes the downtime . All the issues are solved from the core . Where as in reactive support service depends completely on price and the behaviour or requirement. Most of them are changing from reactive support to proactive support since it is beneficial.
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AKOS’ proactive maintenance approach identifies and eliminates threats to your IT infrastructure before they harm system performance. This is unlike most traditional IT Support companies that only react to your problem once it occurs. Their business model is to make money when a business experiences problems or the network is down. Our business model is based on the principal of keeping your Network and business operations health and active so you can make money.
