What is the difference between pending, refunded and cancelled when I view my Order History?
Pending – means order has been received and is being processed. Cancelled – means before shipped or billed and therefore no refund is required. If the order is charged to the credit card but not shipped, the ecommerce administrator can cancel the order. The order status immediately becomes Cancelled then the system goes through the process to refund to the customer. Refunded – Once the charge is reversed, the status is changed to Refunded.
