What is the difference between outputs and outcomes?
Outputs are measures of the volume of a program’s activity: products created or delivered, people served, activities and services carried out. Think of outputs as the “things” piece of evaluation. Outputs are almost always numbers: the number of loans, the number of ILLs, the number of attendees, the number of publications, the number of grants made, or the number of times a workshop was presented. Outcomes are the “people” or the “so what” piece – what happened because of the outputs..