What is the difference between “On-Request” and “Book Now”?
A Book Now hotel is available immediately from our allocation of rooms at that hotel. The instant you confirm the reservation online the booking is made and guarenteed. A “request” booking is when all our allocated rooms at that hotel have been sold but we can request another room from the hotel on your behalf. This process may or may not be successful. If the hotel gives the extra room then we send the voucher and the booking is confirmed. If the hotel do not confirm the extra room, we will email you with alternative options which you can decide to take, or not to take. In the event that the hotel is full, no extra rooms are given and the customer does not want any alternative the request is cancelled and no money is taken from your credit card.
