What is the difference between my User ID, Password and PIN?
“Your User ID is entered in the first page of online banking. When you initially register for online banking you will be prompted to create your User ID. It must be between 7 and 14 characters in length. The User ID is not case sensitive and can be made up of all numbers, all letters, or a combination of both. “Your password is entered on the second page of the login process. Your password must be between 8 and 14 characters. It is case sensitive and must contain at least one number, at least one uppercase letter, at least one lowercase letter, and no more than 2 of a given number, letter or character i.e. 2Aaa2Bbb2 = incorrect (triple a’s, b’s & 2’s); AaBb1122 = correct. “Your PIN is the 4 digit code you enter at an ATM or a store when making debit purchases. Your PIN arrives in the mail two or three days before your Resource or Resource card.