What is the difference between my keypad code and my pass code?
Your keypad code is the 4 or 5-digit code that you enter into your system’s keypad to arm and disarm your alarm system. Your pass code is a word or number that you use to identify yourself to the Central Station in the case of a false alarm. If you accidentally set off your alarm, the Central Station dispatcher will ask you for your pass code. If you don’t have one, or if you provide an incorrect one, the authorities will be dispatched. You will also need a pass code to discuss your account matters over the telephone, or to make changes to your account over the phone or online.
