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What is the difference between legacy support and VERITAS Technical Services?

April 26, 2017legacy Services support Technical Veritas

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What is the difference between legacy support and VERITAS Technical Services?

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A. With the introduction of Technical Services, VERITAS Technical Support Services introduced higher-end value-added services and expanded its support choices. Several new services include the executive sponsor program, logged cases reporting and follow-the-sun problem engineering, just to name a few. Technical Services also standardizes support choices worldwide, made available by several key technological investments to enable standardized service. The high level of commitment to supporting the customer will remain the same.