What is the difference between ITIL v2 and ITIL v3?
A. The following information is available at OGC Best Practice website. Service Management – ITIL version 3: ITIL’s most recent version, v3, represents an important evolutionary step in its life. The new version has transformed from providing a great service to being the most innovative and best in its class. At the same time, the interface between the v2 and the new v3 approaches is seamless so that users do not have to make abrupt changes when adopting it. Version3 allows users to build on the successes of v2, and it takes IT service management even further. In general, v3 makes the link between ITIL’s best practices and business benefits both clearer and stronger. The main development is the way in which v3 takes a lifecycle approach to guidance, as opposed to organizing guidance according to IT delivery sectors.
Related Questions
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- Where does the process of configuration fit into the new ITIL v3 scheme of things? Are there any improvements to the v2 processes?
- What is the difference between ITIL v2 and ITIL v3?
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