What is the difference between Hardware Exchange and Advanced Replacement if I have to return my unit? Who pays for shipping*?
Hardware Exchange is the standard replacement policy, whereby Data Robotics ships a replacement unit only after receiving your defective unit. Customers pay to ship the unit to the repair center. This applies to any unit covered under the Standard Warranty. Customers must obtain an RMA number BEFORE shipping the defective unit. If your unit is covered under DroboCare, you are entitled to Advanced Replacement, whereby Data Robotics ships the replacement unit as soon as arrangements are confirmed with support. You do not have to wait for your defective unit to arrive at the repair center before the replacement ships. Data Robotics pays shipping costs in both directions*. When you receive your Advanced Replacement unit, a pre-paid shipping label is included for the return of your defective unit. Note: There are some countries where the customer is responsible for the cost of shipping their unit to the regional repair center or Advanced Replacement is not available. Please see In what coun
