What is the difference between face value, booking fee and transaction fee?
The face value of the ticket is the price set by the promoter or organiser and will be the same wherever you buy your tickets from. When you book tickets through our website, we pay the whole of the face value of the ticket back to the promoter or organiser who supplied it to us. The booking fee is on a per ticket basis and is the only money we as an agent make from the sale of each ticket. This is used to cover the cost of providing the best ticketing service we possible can. The transaction fee is a one off charge per booking, regardless of the number of tickets purchased. It is to cover the postage costs of dispatching your tickets to you. The transaction charge amount will be applied depending on whether we have been instructed to send your tickets out by Special Delivery or normal post. Please note that if you have been advised by us that your tickets will be available for collection at the box office, you will not pay a transaction fee unless we are being charged by the venue for
