What is the difference between Excellence in Service Operations and SSPA Rated Outstanding?
Both Excellence in Service Operations and SSPA Rated Outstanding utilize the same criteria. However with SSPA Rated Outstanding you can select a single support function or support center location to be audited. With Excellence in Service Operations certification the functions and locations included in the audit scope must include operations that represent at least 80% of all support case volume. Both certifications require the onsite audits and both audit reports include an in-depth review and analysis of support operation functions. Excellence in Service Operations can be used as a step towards the J.D. Power and Associates CTSS certification. Speak to your SSPA Membership Development Director to identify the best option for you.
Related Questions
- in Service Operations certification for the entire service/support operations (i.e. 80+% of the call volume) and the Rated Outstanding certification at the module and/or location levels?
- What is the difference between Excellence in Service Operations and AFSMI Rated Outstanding?
- What is the difference between Excellence in Service Operations and SSPA Rated Outstanding?
