What Is The Difference Between Direct Debit And Prompted Direct Debit?
Direct Debit is a payment arrangement where you agree for Synergy to debit the exact amount of your bill directly from your nominated bank account automatically. Prompted Direct Debit is similar except that it is NOT automatic. The payment will be made from your nominated bank account but you must use the My Account MAKE PAYMENT screen to actually ‘instruct’ your bank to make the payment. This has to be done each time you receive a bill PLEASE NOTE: You cannot be registered for both Direct Debit and Prompted Direct Debit at the same time, nor can you be also registered for BPayView (where you view your account on your bank’s website). Only one of these services can be registered at any one time. If you want to use Direct Debit or BpayView then you may disable Prompted Direct Debit by making sure it is not selected in My Account using the EDIT ACCOUNT screen.
