What is the difference between Careholders and Keyholders?
Careholders are people we can call in the cases where you need personal assistance, perhaps because of a fall or feeling unwell. Simply pressing the button on your neck pendant sends a separate signal through to the monitoring station. The monitoring station knows that this signal has come from your neck pendant and that you need someone to help you. Firstly we will try and call you, this is to make sure that it hasn’t be accidentally triggered, don’t worry if you can’t get to the phone as by not answering it means we automatically move to calling up your careholders. Careholders can be elderly neighbours who can assist you in times of personal difficulties but perhaps not be an ideal person to act as a keyholder where there is a remote possibility of them finding unwanted persons in your home.
