What is the difference between “business process improvement” and “business process reengineering”?
Generally speaking, business process reengineering implies a radical, significant change to a business process to take advantage of emerging technology and solve identified business problems. Business process improvement is an evolutionary approach to achieving the same goal. Whichever approach works for you, the techniques we present in How to Model, Analyze and Improve Business Processes gives you a complete set of techniques for identifying and solving process problems.
