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What is the difference between BASIC and ENHANCED 9-1-1?

April 26, 2017BASIC Enhanced

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What is the difference between BASIC and ENHANCED 9-1-1?

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First let’s define BASIC 9-1-1 service. With Basic 9-1-1, you dial the digits 9-1-1 and your call is sent to a public safety agency. With Enhanced 9-1-1 your call arrives with your telephone number and your address shown on the call taker’s screen. Another feature of Enhanced 9-1-1 is called Selective Routing. Selective routing allows the call to be sent to a pre-defined public safety answering point. For example, a fire call for Chatsworth is sent to the Chatsworth Fire dispatch agency.