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What is the difference between an integrated and non-integrated solution?

April 26, 2017difference Integrated solution

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What is the difference between an integrated and non-integrated solution?

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A SpeechCycle “integrated” solution generally refers to an ability to access information available from the same systems used by agents. Common billing, provisioning and troubleshooting systems will enable SpeechCycle to immediately gain knowledge of the caller’s service, deployed equipment, and state of the network, thus adding what is perceived by callers as more intelligence to the dialog. It can also reduce the number of questions that require a response and will lead to improved call resolution rates.