What is the difference between an Independent Distributor and a Broker?
Although they may operate on similar business models, Independent Distributors generally stock product, offer their customers credit terms, provide value-added services, honor manufacturers’ warranties, provide RMA services, and have strict quality assurance. Brokers usually act only as agents for their customer in return for a fee. Top-level Independent Distributors such as Smith & Associates invest significant resources to expand infrastructure, hire personnel, develop markets, and create value-added services to meet the ever-changing needs of their customers. These investments enable top Independents to grow their businesses with long-term plans and alliances to create a class of “Super Independents.” Smith & Associates is one of the most established and successful of the Super Independents.
