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What is the difference between an A-to-z Guarantee claim and a credit card chargeback?

April 26, 2017a-to-z chargeback claim credit card guarantee

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What is the difference between an A-to-z Guarantee claim and a credit card chargeback?

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The main difference is that with the A-to-z Guarantee program, the customer is dealing directly with Amazon.ca through our Marketplace Payments service instead of their credit card company. When a customer contacts their credit card company outside of Amazon.ca when they have a problem with a transaction, the customer submits a chargeback request. For detailed information on chargebacks, please see our Chargeback FAQ.