What is the difference between a special request and a special requirement?
We do make a distinction between the two. A special requirement is something that is vital to your enjoyment of the accommodation and must be advised to us prior to confirming your booking, i.e. the provision of a baby cot, so we can obtain written confirmation from the villa owner and collect any additional fees where applicable. Special requests, i.e. a late check out, will be passed onto the relevant accommodation provider, but unfortunately neither we nor the accommodation provider can guarantee that they will be met.
We do make a distinction between the two. A special requirement is something that is vital to your enjoyment of the accommodation and must be advised to us prior to confirming your booking, i.e. the provision of a baby cot, so we can obtain written confirmation from the villa owner and collect any additional fees where applicable. Special requests, i.e. a late check out, will be passed onto the relevant accommodation provider, but unfortunately neither we nor the accommodation provider can guarantee that they will be met.
