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What is the difference between a Report Control Number (RCN) and a Support Point Case Number?

April 26, 2017Case CONTROL point rcn report support

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What is the difference between a Report Control Number (RCN) and a Support Point Case Number?

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The RCN is assigned by the Originating Activity and is used to uniquely identify the PQDR in all subsequent communications by the Screening Point and the activities investigating the complaint. The Support Point Case number is a number assigned by the Support Point for in-house tracking and management purposes.