What is the difference between a refundable and non-refundable fare?
• Non-refundable tickets cannot be refunded i.e. if you are unable to travel you will not receive any refund of monies paid. • Refundable tickets can be refunded under certain circumstances with any residual value being returned to your credit or debit card. However, please note that you will not receive a refund of the full amount that you paid as in all cases there will be an administration fee to pay and in addition some fares only permit a partial refund of the original amount paid. If ebookers Customer Service has processed a refund for you, it will take, on average, two to three payment cycles to process (about 60-90 days). Important: Always make sure you are covered by Travel Insurance which in some cases will enable you to recover some of the non-refundable amount. To determine whether or not your fare is refundable please check the rules and restrictions for your ticket including what penalty fees may be associated with refunding or cancelling it. To find the fare rules and re
