What is the difference between a quote and an estimate?
When you visit a PACK & SEND store and provide us with the item to be packed and delivered, we are able to determine a quote. A quote is a fixed priced for services. However, when you phone a PACK & SEND store we assess your needs and provide a price estimate based on the information you have communicated to us. This information includes weight, dimensions, value, fragility and destination. If on the receipt of goods at the store this information has changed, then the price to be charged to you may also change. This charge may be higher or lower than the original price estimate provided over the phone. PACK & SEND obtains customer approval before proceeding with any services that may need to be charged at a rate higher than the original price estimate.
