What is the difference between a Predictive Dialer and Power Dialer for GoldMine?
A predictive dialer is a server based dialer system that is designed for groups of users making calls of the same nature to large quantities of prospects. The predictive dialer creates calls on the server, waits for the outcome of the dial and transfers the call to an agent when it detects that it is connected to a live person, resulting in an unpleasant pause for the call recipient. Once initialized, the dialer “predicts” when an agent is becoming available and dials in advance. This results in the possibility of the call being dropped because no agent is available. A predictive dialer has an entry point cost of approximately USD20,000.00 and requires expensive proprietary telephony cards that need to be installed in the server. See our take on the recent legislation changes in California A power dialer is a client based dialer system that is designed for individual users as a productivity tool for working through short and long call lists possibly with calls of varying types. The pow
