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What is the difference between a Development Request and a Peregrine Help Desk ticket?

April 26, 2017Development difference help desk peregrine request

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What is the difference between a Development Request and a Peregrine Help Desk ticket?

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• A: A Peregrine ticket is created by the Help Desk (x.3662) for a “bug” in SAP. Example: A report is giving bad data or missing students. Back to SLCM FAQs • A: A Development request is a change in specifications or functionality of an existing report or transaction. Example: Adding a new column to a report.