What is the difference between a Customer ID Number and a Telephone Identification Number (TIN)?
The Customer (Cust) ID Number and the Telephone Identification Number (TIN), are two separate unique numbers. The Cust ID is a unique number given to an account holder when he opens an account. It is usually sent along with the welcome letter. The Telephone Identification Number (TIN), is a four-digit number, which you need to use along with the Cust ID Number in order to access Phone Banking. This number is sent to you by mail after you open your account. We suggest that you keep both the numbers confidential.