What is the difference between a complaint a Periodicals publisher can submit into the system and an ePUBWATCH?
Answer 16: Complaints become part of a publishers database and reports in the system, but no request for delivery tracking is sent to a delivery unit. An ePUBWATCH, on the other hand, is electronically sent to the appropriate delivery unit computer based on the subscribers ZIP Code, where the delivery unit will track delivery of the publication for the specified period of time.
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