What is the difference between a chargeback and a PayPal dispute?
A chargeback occurs when a buyer asks their credit card company to reverse a transaction that has already cleared. A buyer may file a chargeback with their card issuer based on credit card association regulations and timeframes. A PayPal dispute is the first step in the PayPal buyer complaint process. This is when buyers and sellers can post messages to each other in the PayPal Resolution Center and try to find a mutually acceptable resolution to the problem.
