What is the difference between a chargeback and a PayPal claim?
A chargeback occurs when a buyer asks their credit card company to reverse a transaction that has already cleared. A buyer may file a chargeback with their card issuer based on credit card association regulations and timeframes. Although a chargeback may appear to be similar to a PayPal claim, it’s actually a process initiated outside PayPal, which is granted to a cardholder by their credit card company. A PayPal claim is typically an action taken by a buyer on the PayPal site against a seller, when the buyer has purchased an item and it either: didn’t arrive or did arrive, but was significantly different from the item description. Claims require PayPal customer support to render a decision either for or against the seller based on evidence collected from both parties. A claim can only be filed after going through PayPal Dispute Resolution in the PayPal Resolution Center.
