What is the difference between a BPO and a Call Centre?
Mangai Shankar Chennai A call centre is a central place where an organisation attends to customer and other telephone calls. Call centres may be voice and/or internet based one. Typically, a call centre receives a considerable volume of calls, screen them and forward those to someone qualified to handle. Call centres have evolved tremendously from being just a medium of voice based customer support into integrated contact centres, which are capable of handling customer queries over the phone, or the online medium. The definition of a call centre is slowing changing in world of e-business. However, the core fundamentals of a making a call (via phone, e-mail, website, or fax) to a centre (point, area. person or thing) will remain un-changed. Call centre, otherwise called as integrated contact centres or customer interaction centres, operate on near identical principles of meeting customer needs in real time and often mean the same. BPO stands for Business Process Outsourcing. Major corpo
