What is the Department of Justices enforcement philosophy regarding Title III of the ADA?
Whenever the Department receives a complaint or is asked to join an on-going lawsuit, it first investigates the allegations and tries to resolve tem through formal or informal settlements. The vast majority of complaints are resolved voluntarily through these efforts. If voluntary compliance is not forthcoming, the Department may have to litigate and seek injunctive relief, damages fo raggreived individuals, and civil penalties.
