What is the definitive gauge for a Customer of size?
The armrest is the definitive gauge, as it serves as the boundary between seats. Customers who are unable to lower the armrests (the definitive boundary between seats) and/or who compromise any portion of adjacent seating should proactively book the number of seats needed during initial reservations. If a Customer has broad shoulders, will he/she have to buy a second seat? Again, if a Customer cannot lower the armrests, the additional purchase is necessary. Simply having broad shoulders would not necessarily prevent another Customer from occupying adjoining seat. The upper body can be adjusted, but the portion of the body in the actual seating and armrest area doesn’t have this flexibility. ) So now that you are familiar with the Southwest Customer of Size Policy, let me continue to tell you my experience with Southwest not following their own policy and instead making a Customer of Size discrimination by assumptions only. I stood up to board my return home flight on Southwest airlines
